A client in the mental health sector wanted to create an online platform to facilitate the connection between two types of users:

• Patients: who submit requests to find a professional based on their specific needs
• Psychotherapists: who, through a gamification mechanism, "bid" with virtual coins to secure the patient

The goal was to develop an innovative platform that not only streamlined the matchmaking process but also introduced playful elements to enhance engagement and competitiveness among professionals.

We assisted the client in analyzing and developing a web platform that integrates:

• Two customized interfaces: one for patients and one for psychotherapists, ensuring an optimized user experience for each group
• A structured request system: patients can submit detailed requests, which are then featured on the platform
• A gamification mechanism: psychotherapists can "bid" with virtual coins to offer their services, fostering dynamic competition
• Payment and digital currency integration: ensuring secure and transparent management of transactions related to the bidding process

This solution successfully combined matchmaking features with interactive elements, transforming the search and selection process into an engaging and innovative experience.

• Engaging user experience: the gamification element enhances interaction and makes the process more dynamic
• Improved supply-demand matching: the bidding system highlights therapists' expertise, making it easier for patients to find the right professional
• Increased engagement and competitiveness: the coin-based dynamic incentivizes professionals to refine their offerings, raising service quality
• Innovation in the sector: the platform introduces a modern and differentiating approach to online psychotherapy, fostering a more direct and transparent connection between patients and therapists
  

This case study illustrates how integrating advanced technologies and gamification mechanisms can revolutionize the online psychotherapy landscape, creating an interactive and highly competitive environment that benefits both professionals and patients.